TISS is a new and unique method that embeds quality assurance long-term at your spa. Hands-on, and on site.
Very few spa staff slip into the client role regularly by visiting another spa as guests. And not all trainings teach the Service Excellence qualities guests expect from a top spa. These insights inspired me to design a method that teaches therapists precisely these skills.
TISS literally gives therapists a hands-on experience of the treatment they offer their clients. They gain a direct understanding of how their treatment feels, and can compare it with alternative techniques. The goal is always to discover what feels better for the client. This approach helps therapists to internalise the new quality standards they learn long term.
TISS Trainings also involve the entire spa reception team. After switching roles, desk staff understand their guests better still – and can use their new insights to optimise consultations.
Instead of role-playing, participants experience the client role hands-on – both at and on the massage table. The structure combines group theory analysis (no frontal instruction), insights into guest psychology, mindfulness exercises, feedback sessions and many hands-on sequences.
Standards, procedures and quality markers are absorbed, not just understood – they become part of a therapist’s DNA.
Ensures enhanced treatment quality and the implementation of general, clearly defined hotel-specific or international Spa & Safety standards.
Sustainable one-off investment – method and training structure stay at the spa regardless of staff fluctuation.
Improved consulting and sales performance from receptionists who better understand their clients’ needs.
Higher revenues and stronger bookings thanks to repeat requests from satisfied guests.
Better online ratings and more positive feedback in social media.
Higher employee performance and attendance rates. Therapists learn to work in a way that strengthens their own resources.
Hands-on training boosts team morale and employee loyalty.
A real investment in growing your people’s potential.
