Exceeding expectations.
Improve your quality standards and boost customer loyalty with TISS – the »Training for International Spa Standards«.
TISS completely redefines the concept of Spa Standards. It provides clearly defined quality markers that relate directly to the treatment experience itself.
TISS is more than just another spa training or Service Excellence course. It’s a complete method that really works.
The TISS method has evolved and developed over many years. It’s designed to improve what your guests value most: quality. After all, the quality your therapists provide has a long-term effect on the reputation of your spa.
With TISS, therapists don’t just understand standards, workflows and quality markers. They absorb them and make them part of their DNA.
Once TISS becomes part of your spa’s culture, it stays with your spa regardless of employee turnover.
TISS is the distilled essence of my 25 years’ experience in all sectors of the spa industry. During that time I have been a therapist, a spa manager, a trainer, a consultant – and a guest.
I look forward to helping you and your team become even more successful.
Urs Hoffmann, Spa Quality Professional
