TISS – Training for International Spa Standards Upgrade your spa quality
Guests who choose a premium hotel expect a first-class location, a great atmosphere … and top-quality spa treatments to match. This is where my training method comes in – by improving the one-on-one contact between therapists and guests.
TISS is a new and unique method that embeds quality assurance long-term at your spa. Hands-on, and on site.
While conventional Service Excellence trainings and handouts address quality assurance, they cannot guarantee that participants will actually apply the procedures and standards they learn later on. As a result, the long-term effect on treatment quality is minimal. Yet treatment quality is precisely what your guests value and judge you by. So the therapist’s performance has a lasting impact on your spa’s reputation.
It's the details that make the difference – and by using them as levers, TISS can improve the quality of your spa sustainably. The training works by bringing therapists into contact with their own experience. Tools include shared analysis, guest psychology, mindfulness exercises, feedback sessions and many hands-on sequences both at, and on, the massage table.
TISS Training is specially designed to embed basic spa standards and quality markers effectively. The method creates a sustainable training culture that stays at your spa even when staff do not. I look forward to supporting you and your team with the distilled essence from 25 years of experience in the spa industry.
Urs HoffmannSpa Quality Professional